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Plans, billing and cancellation — how it all works

What each plan includes, how to change your card, what happens when a payment fails, and what happens to your data if you leave — all on this page, no surprises.

Plans at a glance

  1. Free: 1 inbox, 1 organization — to try the system on your real work.
  2. Starter ($6.99/mo): 5 inboxes, 2 organizations + the Cloudflare connection (see /docs/cloudflare-setup).
  3. Pro ($14.99/mo): 20 inboxes, 5 organizations + AI auto-reply + Fix automatically.
  4. Business ($29.99/mo): 100 inboxes, 20 organizations (one workspace per client).
  5. Pay yearly and get 2 months free — use 12, pay for 10. Current comparison: /pricing

Invoices, card, cancellation: all self-serve

  1. Payments run through Polar — the merchant of record, meaning Polar formally issues the invoice and handles taxes. Your card details never touch us.
  2. Panel → Billing → Manage billing: download invoices, change your card, upgrade/downgrade, or cancel — without writing to anyone.
  3. On cancellation, everything you paid for keeps working until the end of the period; after that, the “inbox pausing” rules below apply.

What happens when a payment fails?

  1. No panic: your inboxes KEEP RECEIVING MAIL — notifications don't stop.
  2. Only the paid features pause (e.g. AI auto-reply, Fix automatically).
  3. The moment you update your card in Manage billing, everything switches back on instantly — no waiting, no support ticket, no re-setup.

When a subscription ends: inbox pausing

  1. Downgrading or letting a subscription lapse never deletes your inboxes.
  2. As many inboxes as your new limit allows keep working — your oldest inboxes take priority.
  3. Inboxes above the limit PAUSE: mail to those addresses doesn't vanish silently — it bounces back to the sender VISIBLY, so they know it didn't arrive.
  4. Upgrade again and the paused inboxes come back exactly as they were.

Your data is yours: export and deletion

  1. From Settings → Your data you can export everything — your inboxes, mail, and activity history included.
  2. The same place lets you permanently delete your account and all its data; deletion cannot be undone.
  3. If you're leaving, run the export first — deleted data can't be recovered.

Frequently asked

What if I upgrade mid-cycle?

When you upgrade via Manage billing, Polar prorates the difference against your remaining period — you never pay twice. The new limits and features unlock immediately.

I got a new card — does my subscription get cancelled?

No — just add the new card in Manage billing; the subscription continues uninterrupted. Even if a payment already failed, it's retried automatically once the card is updated and features come back instantly.

I cancelled but still see the paid features

That's correct behavior: cancellation takes effect at the end of the period — you use what you paid for to the last day. When the period ends, the plan drops to Free and the inbox-pausing rules apply.

My invoice doesn't show my company details

Polar issues the invoice; add your company name and tax details in the billing settings inside Manage billing — subsequent invoices will carry them.

Deciding which plan fits: /pricing for inbox counts, /docs/ai-auto-reply for what AI auto-reply does. All guides: /docs

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Connect any inbox. Send from the right address automatically. Free plan forever, paid from $6.99/mo, and it never touches how your mailboxes are set up.

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